RETURN / EXCHANGE POLICY:
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. Returns are not permitted due to sizing issues as we offer sizing charts for our products.
RETURNS / EXCHANGES ONLY ALLOWED ON ITEMS THAT ARE DEFECTED.
Please email: hello@houseofjacob.com with pictures of the defective product so we can quickly resolve the problem.
The item(s) must be unharmed, not worn, unaltered, and free from any odors.
Item(s) must be in original packaging, with tags still attached.
If item(s) do not fit these requirements, it will be sent back to the customer at his/her expense.
We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.
Shipping costs for returns and exchanges are at the customer's expense. Refunds will be issued upon receiving returns.
Please allow approximately 5-10 business days for refunds to reflect on your account, depending upon the bank.
We do not offer credit notes. All refunds will be returned to the original form of payment.
ORDER CANCELLATION POLICY:
All orders are eligible to be cancelled up to 48 hours after purchase.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™